Returns & Refunds Policy

Thank you for shopping at chicvibeo.com, operated by CHICVIBEO.

We value your satisfaction and want to ensure a positive shopping experience. This Return & Refund Policy explains how we handle order cancellations, returns, and refunds. By placing an order with us, you agree to the following terms.

1. Order Cancellation

If you wish to cancel your order, please contact us immediately at support@chicvibeo.com.

All cancellation requests must be made within 6 hours of placing your order.

After this timeframe, your order will be processed and shipped, and cancellations will no longer be accepted. Once an order is in transit, it will be treated under our return policy instead.

2. Return Eligibility

We accept returns within 10 days of receiving your item.

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original packaging.

• All accessories, manuals, tags, or promotional gifts (if any) must be included.

• Proof of purchase (such as order confirmation or receipt) must be provided.

• Items returned beyond 10 days from the delivery date will not be eligible for refund or exchange.

3. Non-Returnable Items

The following items cannot be returned or refunded:

Items marked as final sale or clearance

Personalized or customized products

Items damaged due to misuse, accident, or improper handling

Digital products or gift cards

4. Return Process

To initiate a return, please email support@chicvibeo.com with your order number and reason for return.

Once approved, you will receive instructions for shipping the item back to our return address:

CHICVIBEO

4816 Allrand Rd, Memphis, TN 38118

Customers are responsible for the return shipping cost unless the item received is defective or incorrect.

Please use a trackable shipping method, as we are not responsible for lost or undelivered return packages.

5. Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

• Shipping fees are non-refundable.

• Refund times may vary depending on your bank or payment provider.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at support@chicvibeo.com with clear photos of the item and packaging.

We will promptly review your case and provide a replacement or refund as appropriate.

7. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us at:

CHICVIBEO

Email: support@chicvibeo.com

Return Address: 4816 Allrand Rd, Memphis, TN 38118

Website: https://uranhour.com